1. Acceptance of these terms
These Terms of Use (the “Terms”) govern your use of the TravelSG iOS application and its accompanying extensions — the Apple Watch app, home-screen widgets, Live Activities and Siri intents (together, the “App”).
By downloading, installing or using the App, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the App.
These Terms are between you and BaBaSaMa. They are not entered into with Apple, and Apple is not responsible for the App or its content (see Section 12).
2. The service
TravelSG provides Singapore public-transport information, including bus arrivals, MRT crowd levels, car park availability, traffic cameras and traffic incidents. This information is sourced from third-party providers, primarily the Land Transport Authority of Singapore (LTA DataMall) and the Singapore Land Authority (OneMap).
TravelSG is an independent application. It is not affiliated with, endorsed by, or operated on behalf of the Land Transport Authority, the Singapore Government, or any transport operator.
3. No guarantee of accuracy
Transport data is provided to you “as is” and “as available”. Arrival times, crowd levels, car park availability, camera images and incident reports are estimates supplied by third parties and may be delayed, incomplete, inaccurate or unavailable.
You should not rely on the App as your sole source of information for time-, safety- or money-critical decisions. Always allow a sensible margin and check official sources where it matters. We are not responsible for missed buses or trains, journeys taken, fares incurred, or any other loss arising from reliance on the information shown.
4. Your responsibilities
When using the App, you agree that you will:
- comply with all applicable laws and these Terms;
- not use the App in any way that interferes with, disrupts or places undue load on it or its underlying services;
- not attempt to reverse-engineer, decompile, scrape, or extract data from the App or its servers except as permitted by law;
- not use the App for any unlawful, harmful or fraudulent purpose; and
- remain attentive to your surroundings and obey all road, traffic and transport rules — do not use the App in a way that distracts you while driving, cycling or crossing roads.
5. Location features
Certain features rely on access to your device’s location (for example, finding the nearest bus stop and providing destination alerts). You are responsible for granting and managing these permissions through your device settings. Destination alerts and alarms are provided as a convenience and may not always trigger reliably; do not depend on them exclusively.
6. TravelSG Pro subscriptions
The App offers an optional paid subscription, TravelSG Pro, which unlocks additional features.
- Billing. Subscriptions are sold and processed through Apple’s In-App Purchase. Payment is charged to your Apple Account at confirmation of purchase.
- Free trials. Where a free trial is offered, any unused portion of a trial is forfeited when you purchase a subscription.
- Auto-renewal. Subscriptions renew automatically at the then-current price unless cancelled at least 24 hours before the end of the current period. Your Apple Account is charged for renewal within 24 hours prior to the end of the period.
- Managing and cancelling. You can manage or cancel your subscription at any time in iOS Settings → iCloud Apple ID → Subscriptions. Cancellation takes effect at the end of the current billing period.
- Refunds. Purchases are handled by Apple and are subject to Apple’s refund policies. We are generally unable to issue refunds directly.
We may change the features included in TravelSG Pro or its pricing. Where pricing changes affect an active subscription, Apple will notify you and seek your consent as required.
7. Intellectual property
The App, including its design, code, graphics and branding, is owned by BaBaSaMa and is protected by intellectual-property laws. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App on Apple devices that you own or control, in accordance with the Apple Media Services Terms and these Terms.
Transport data, map data and imagery remain the property of their respective owners (including the LTA, the Singapore Land Authority and Apple) and are used subject to their terms.
8. Third-party services
The App depends on third-party services, including LTA DataMall, OneMap, Apple MapKit and Google Firebase. Your use of the App is also subject to those providers’ terms, and we are not responsible for their availability, content or conduct.
9. Availability and changes
We may modify, suspend or discontinue the App or any of its features at any time, with or without notice. We do not guarantee that the App will be available uninterrupted or error-free. We may also update the App, and continued use after an update constitutes acceptance of the updated version.
10. Disclaimer of warranties
To the fullest extent permitted by law, the App and all information within it are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
Nothing in these Terms excludes or limits any rights you may have as a consumer under the laws of your country that cannot lawfully be excluded.
11. Limitation of liability
To the fullest extent permitted by law, BaBaSaMa shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, or goodwill, arising out of or in connection with your use of (or inability to use) the App.
Where liability cannot be excluded but may be limited, our total liability to you for all claims arising out of or relating to the App shall not exceed the greater of (a) the amount you paid us for the App in the twelve months before the event giving rise to the claim, or (b) $69 SGD.
12. Apple-specific terms
These Terms are between you and BaBaSaMa only, not Apple. You acknowledge that:
- Apple has no obligation to provide maintenance or support for the App.
- In the event the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
- Apple is not responsible for addressing any claims by you or a third party relating to the App, including product-liability, regulatory or intellectual-property claims.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
13. Termination
These Terms apply until terminated. We may suspend or terminate your access to the App if you breach these Terms. You may end these Terms at any time by ceasing to use the App and uninstalling it. Sections that by their nature should survive termination (including Sections 7, 10, 11 and 14) will continue to apply.
14. Governing law
These Terms are governed by the laws of Singapore, without regard to its conflict-of-laws rules, and the courts of Singapore shall have exclusive jurisdiction, except where mandatory consumer-protection laws of your country of residence grant you the right to bring proceedings in your local courts.
15. Changes to these terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide notice within the App. Your continued use of the App after an update constitutes acceptance of the revised Terms.
16. Contact us
If you have any questions about these Terms, please contact:
- BaBaSaMa
- long@babasama.com